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The Magic of the Instant Phone Call
Tips –One of the things we’ve discovered in 6 years of selling auto glass installations on the Internet is what I call the “Instant Phone Call Magic.” And I’ve confirmed this talking to other independent shops over the last few months as we’ve been expanding our service area. The sooner auto glass shops call a customer…
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The 3-Rollover Safety Factor
Safety –I was very impressed with Ralph Nader’s presentation at the May 17 – 19 Independents’ Days conference and Spring Auto Glass Show in Las Vegas.. Mr. Nader was concerned that much of the glass used for auto glass replacements was not as safe as it should be or could be. He used real examples where…
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Ratings Make it Better
News –One of the primary purposes of the Internet, it seems to me, is to be a huge gathering place for people’s opinions on products and services. Want to find out which vacuum cleaner is the best? Check an opinion site. Trying to decide between an iPod and a Zune? I discovered there are plenty of strong…
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Tips from a Successful Glass.net Partner Shop
Tips –I recently had a conversation with Jeremy, owner of 123 Glass, a Glass.net partner auto glass shop in our Seattle market. Glass.net has been a very profitable experience for him and I asked him about what he does to be successful. As we talked, 4 points jumped out at me: 1. Use Good Sales Skills…
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We Have to Prove Our Value to You Every Day
News –When Rob Schmidt, our owner and founder, conceived the idea of Glass.net, he created a policy which challenged us to continually provide value to auto glass shops which partner with us: there are no long-term financial obligations and shops can quit Glass.net when they choose without penalties. Mike and Jason, two of our shop care…
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5 Glass.net Sales Tips
Tips –I spend a lot of time talking to auto glass shops during the week, and this week it struck me that one of the most important aspects of selling to Glass.net customers (any customers, for that matter) is the ability to sell and give great service—over the phone or in person. Here are 5 tips…
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How to Make Online Auto Glass Quotes Count
Today’s online customer is looking for two things– speed and convenience. Customers aren’t looking for windshield replacements because it’s a fun way to pass the time– replacing auto glass is a need they have to meet as quickly and, hopefully, as painlessly as possible. As a result, many customers turn to the Internet as a quick, easy way to find a windshield…
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Safe Auto Glass Installations: Something to Brag About
Before I began working in the auto glass industry I had no idea what to expect from a windshield replacement, or how vital a windshield can be to your safety in the event of a crash. As much as the AGRSS is doing to inform consumers about the importance of safe auto glass installations, I…
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Why You Should Start Using Windshield Washer Tablets
Tips –When it comes to cleaning your windshield while driving, the most common solution is to use – well, a solution. Most people just buy a plastic jug of windshield washer fluid, pour it in the reservoir, and call it a day, using the fluid as needed and replacing it with another bottle when the reservoir…
