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  • Ratings Make it Better

    Ratings Make it Better

    One of the primary purposes of the Internet, it seems to me, is to be a huge gathering place for people’s opinions on products and services. Want to find out which vacuum cleaner is the best? Check an opinion site. Trying to decide between an iPod and a Zune? I discovered there are plenty of strong… Read More

  • The 3-Rollover Safety Factor

    The 3-Rollover Safety Factor

    I was very impressed with Ralph Nader’s presentation at the May 17 – 19 Independents’ Days conference and Spring Auto Glass Show in Las Vegas.. Mr. Nader was concerned that much of the glass used for auto glass replacements was not as safe as it should be or could be. He used real examples where… Read More

  • The Magic of the Instant Phone Call

    The Magic of the Instant Phone Call

    One of the things we’ve discovered in 6 years of selling auto glass installations on the Internet is what I call the “Instant Phone Call Magic.” And I’ve confirmed this talking to other independent shops over the last few months as we’ve been expanding our service area. The sooner auto glass shops call a customer… Read More