With the Auto Glass Technician Olympics (AGTO) right around the corner, safe and proper installations should be on every mind in the auto glass industry. I know I’ve mentioned the importance of safe, high quality windshield installations before, but it bears repeating. I’ve highlighted a few of the simple, yet often overlooked aspects of what should be a routine auto glass installation process.
Greeting your customer. It’s vital to make sure, as an auto glass installer, that you are properly greeting your customer—which is why it is part of the AGTO judging criteria. When meeting a customer you want to make sure to introduce yourself and the auto glass company you represent. This might sound like a no-brainer, but I’ve had several customers giving feedback raving about their Glass.net installer, but lamenting that they didn’t get his name. During your greeting you will also want to fully explain the auto glass installation process while maintaining a patient and friendly attitude. You might be able to do a windshield installation in your sleep, but chances are your customer has never experienced it before and may have some questions. There is no need to have a marathon greeting period, but making sure to thoroughly cover your bases will not only earn you full points in the AGTO, but will also help your customers remember your name and company.
Dress the part. The AGTO and AGRSS have guidelines for the proper attire to wear during an installation. This includes having a “neat” appearance and wearing a clean and appropriate uniform, not jeans and ratty sneakers. This not only helps you look professional and credible, but it also should help protect you and the vehicle while performing the installation.
Inspecting the vehicle. Before you begin any auto glass installation, the AGRSS states that you should thoroughly inspect the inside and outside of the vehicle. This is to help determine the conditions you’ll be working under, and to check for any corrosion or other conditions that might hinder the auto glass installation. You should also bring any conditions to the attention of the owner of the vehicle. These steps will help the installation process go smoothly, even if there is a condition to work around.
2 responses so far ↓
Pepinos Glass // November 15, 2007 at 5:08 pm
I came to this country with only a few pesos in my pockets. I have read your advice and now I have a great business and I am a wealthy man. I love you guys. Please write more blogs.
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Phoenix Auto Glass Repair // December 3, 2007 at 8:09 pm
From first contact, until the completion of the service . The customer should have an open lines of communication. From the claims process to scheduling. From the type of glass being used, along with the type of warranty provided. Good customer service isn’t just about being polite it’s also about keeping your client well informed.